A network error occurs with a specific action
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ベースマキナサポート担当
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ベースマキナサポート担当
I'm sorry to keep you waiting.
Thank you very much for your cooperation in investigating the bug the other day...!
Although this is an error, we have corrected the process that may be the cause, so please check it when it is convenient for you.
ベースマキナサポート担当
Earlier, due to this operation mistake, I deleted the thread containing the replies I had received. I'm very sorry...
We'll resend the receipt you have below.
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Bass Machina: Thank you for contacting us. My name is Fukuda from the Bass Machina development team. We apologize for any inconvenience this may have caused.
In order to investigate the cause, I would like to ask you about the details of the action settings. Do you use file parameters for actions that are causing issues?
Yamagata: Thank you for contacting us. This is a screen expanded from a js file stored in S3. It occurs when the CSV file is uploaded on the following screen and then the upload execution button is pressed.
The input is a CSV file of the call type and target.
ベースマキナサポート担当
Thanks for the detailed information. I understand that this is the behavior when uploading CSV.
Sorry to trouble you, but could you try performing the same action in a different browser?
Currently, we have confirmed cases where network errors occur when using file parameters in some environments, and we are investigating the root cause. As an interim workaround, we have confirmed that there are cases where improvements can be made by switching browsers.
Also, if you don't mind, I would appreciate it if you could let me know the browser name/version where the error occurred due to an error and the execution results in another browser.
I'm sorry for the inconvenience, but I hope you can use it as a reference for the investigation.
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山形 卓也
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I'm testing it on the Chrome browser, and I had users who had previous errors perform actions on the guest profile as well. However, the same result was due to a network error. The version is currently being checked.
If the guest profile fails, it's equal if it doesn't work with another browser, right?
ベースマキナサポート担当
山形 卓也: Thanks for checking. I'm sorry that your previous answer wasn't enough.
This is a rare case where problems occur with Google Chrome, and we have confirmed examples where improvements were noticeable by switching to another browser (Microsoft Edge, etc.) without improvement in incognito mode.
Sorry to trouble you, but is it possible to try it on a browser other than Chrome?
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山形 卓也
ベースマキナサポート担当
It's the Chrome version, but it's version 143.0.7499.40 (Office Build).
Thanks for the supplement. Basically, I use Chrome for work.
Is your perception correct that if it works with another browser (Microsoft Edge, etc.), there are cases where improvements were made when you tried it with Chrome afterwards?
ベースマキナサポート担当
山形 卓也: Thanks for checking out the detailed version.
I'm sorry for the overlapping supplements.
In the case of other customers, the problem did not occur on Microsoft Edge, but the problem continues to occur with Chrome.
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山形 卓也
ベースマキナサポート担当
Thank you very much. Don't you know the cause of the outbreak and the solution so far? It's a situation where work is being hindered because only specific users cannot perform actions...
ベースマキナサポート担当
山形 卓也: I'm very afraid the root cause is currently being investigated, and we are first creating a separate place to reproduce it in-house. I'm really sorry.
Currently, it only occurs in Chrome, so it takes time to investigate the cause because it is an event that depends on implementation on the browser side.
We are asking other customers to continue working on other browsers only when it occurs, but is this a difficult situation with such temporary countermeasures due to your company's policies?
Just before we have received several reports, we are definitely taking action to investigate and respond, but since those that occur among customers are limited, could you cooperate by switching to another browser as a short-term measure if possible...?
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山形 卓也
ベースマキナサポート担当
Microsoft Edge confirmed that the upload was successful.
We will also check within the company to see if there is no problem with supporting only specific tasks with a different browser. I've been told that this is an event that only occurs with Chrome and that there are no improvement measures, but is it something that can be improved by re-creating a BaseMachine account or exchanging devices?
ベースマキナサポート担当
山形 卓也: Thank you for confirming that it was a success with Microsoft Edge.
I'm sorry that I can only answer based on guesses and case studies, but I think the countermeasures you have presented are as follows.
・It seems that re-creating a BaseMachine account will probably not improve it. Currently, there are no examples of improvements.
・There is a possibility that it will be improved by exchanging devices. We have confirmed cases where it occurred with only 3 out of about 10 PCs.
We apologize for the inconvenience, but please check.